Make and model of computer. Get help, find answers, download drivers, manuals and more. Get help, find answers, download drivers, manuals and more. Search your model number Delete.Your product serial number is a unique identifier that allows us to look up information about your product and its warranty.Product Number: 98938. Weighing a mere 12 ounces, this slim, lightweight external CD/DVD burner fits easily in a laptop bag, and allows users to.1. Previous customer number, if applicable.List of any other hardware installed on the computer (for example, printers, CD-ROM). 8.ASUS ZenDrive U9M is an ultra-slim external DVD Writer which supports USB Type-C and Type-A interfaces, provides two cables to allow data transmission including PC and Mac. Its sophisticated Zen-inspired design with concentric-circle hairline finish demonstrated the aesthetics of technology.On the outside of most LaCie packages is a label which includes the serial number, model number, UPC code, and product description.The serial number of your product can also be found on the label attached to your drive.See the examples listed below to help you find the serials from different models:Caution: Please Safely Remove, then physically disconnect and power down your drive before looking for the serial number.Note: The Porsche serial number is located at the bottom of the drive.Note: The d2 serial number is located at the bottom of the drive.Note: The Cloudbox serial number is located at the bottom of the drive.Note: The 6big/12big serial number is located at the bottom of the drive.Note: The 2big Thunderbolt 3 serial number is located at the bottom of the drive.Note: To see the 2big Thunderbolt 2 serial number, it's necessary to remove the cable management cover.Note: The 5big serial number is located at the bottom of the drive.Note: The 8big serial number is located at the bottom of the drive.Be sure to include any spaces, dashes, letters or punctuation within the product’s serial number. If it is difficult to tell if there is one or two spaces try both and be sure to read the product description carefully to ensure the registration system found your specific product.Note: Some LaCie legacy products may have the letter O as part of the serial number, although this letter is no longer used because of its similarity to the digit "0" zero.All LaCie hard drives, DVD drives and monitors have serial numbers however some LaCie accessories and software do not.
Turn off the firewall security and try this device first ( Just for troubleshooting, you can turn on it later), then reboot your PC. Update your Windows system if available. Normally, these problems are not caused by the CD/DVD drive and can be fixed, please refer to the following steps to troubleshoot or contact us for help through the contact form below (we’ll reply to you within 6~12 hours, you can send an email directly to us PROBLEMS & SOLUTIONS:Solution:Please push the DVD Drive front panel (where you load the disc) hard to ensure better inner power contact (the inner SATA interface may be loosened during long-distance transportation)#2 Problem: Can not be recognized by Windows computer.Solution: Try the following methods step by step until the problem is fixed. For the desktop, please use the USB port on the rear panel of the PC. Remove the USB hub or docking station, and try different USB ports on your laptops. Plug the power cord attached to your laptop and make sure your laptop at 100% power (Ignore if desktop PC) ![]() Model Number For External Dvd .Exe To FinishDownload driver: (Please unzip and extract the driver file through the 7-zip or WinRAR tool, then run setup.exe to finish the driver installation.) Manually install the driver then reboot your computer. When you are prompted to confirm that you want to remove the device, select OK.Step 5: Plugged the device back into the laptop and it worked correctly. In Device Manager, expand DVD RW Drive drives, right-click the CD and DVD devices, and then select Uninstall. #4 Problem: Recognition is normal but cannot play discs (Windows OS).Solution:Try the following methods step by step until the problem is fixed. If your Mac computer still cannot recognize this device, please refer to methods in this link. Mac computer cannot recognize an external CD/DVD drive unless there is a CD or DVD disc in the player, so please remember to put CDs or DVDs. ![]() Open Windows Explorer, find the DVD RW Drive icon. Territories, you cannot watch a DVD from another region such as Europe or Japan until you change the code. If your drive is set to Region #1, which includes Canada, the United States, and U.S. After that, the drive will retain the setting for the last region used. Please set the region code to the right region code. You can change the region code up to 4~5 times. Consult the DVD package to verify which region code to use. A dialog box will open, prompting you to select a region for your DVD drive. Insert the CDs or DVDs into the optical drive on your Mac computer. Please make sure your computer has available media player software ( VLC player, or other software) or burning software ( recommend software) Select the region in which you want to change to and click OK.#5 Problem: Recognition is normal but cannot play discs (Mac OS). Click on the DVD Region tab. Iso reader for mac(Windows OS).Solution: Please refer to #4 problem and the last step, please reboot the computer after settings.#9 Problem: Do not know how to change the region code. (Windows OS).Solution: Please refer to #4 problem and solution, please confirm that “Autoplay” is enabled and reboot the computer.#8 Problem: Do not know how to change the region code. Note: The new version of Windows Media Player no longer supports DVD playback.#7 Problem: Only two folders (AUDIO_TS and VIDEO_TS) when you try to play discs. Click on the “ Lock” icon to save your settings.#6 Problem: Can play CDs but not DVDs (Windows OS).Solution: Please try a different media player software such as VLC player or 5KPlayer. Click the “ Change Drive Region to” drop-down menu, and then click the region code. If you have no time to wait for a new device, please contact Amazon to get a return label and return it for a full refund.
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